At Manfrotto we take product quality and customer safety very seriously.
During the review of a pre-production Nitro N8 Fluid Video Head by a leading industry magazine, we identified an opportunity to further improve the Counter Balance System (“CBS”) when operated under excessively demanding conditions.
Operating a Nitrotech head according to product instructions is perfectly functional and safe, however, as quality and customer service are top priorities for Manfrotto, we have decided to perform a slight revision to the CBS system to avoid the possibility of product breakage resulting from potential product misuse.
While we have not been informed of any product failures by any users, Manfrotto has decided to voluntarily replace all Nitrotech video heads shipped to date with heads featuring the improved CBS system at no cost to the end users.
Customers receiving replacement Nitrotech video heads will also receive a complimentary Spectra LED light to further enhance their video making experience.
Marco Pezzana, CEO of Manfrotto commented:
“Manfrotto products are manufactured to the highest standards and rigorously tested, and we are committed to ensuring that the product performs perfectly every time and in every situation. While none of our tests have ever indicated an issue and while we have not been informed of any failures by any users, we have decided, as quality and customer service are top priorities for us, to voluntarily replace all Nitrotech video heads shipped to date, implement a slight revision to the CBS system, and provide a replacement to those affected customers”.
Customers who have purchased a Nitrotech video head are invited to contact Manfrotto at:
- Nitrotech.firstname.lastname@example.org or to call our Customer Service department.
- Relevant contact numbers can be easily found by visiting the “Contact us” section of the Manfrotto website: www.manfrotto.com.
We expect Nitrotech replacement heads to be available from the second half of July 2017.